Q & A

Our most frequently asked questions

Do you have a store? 

Our furniture & home decor can viewed at our newly renovated 1890's Pony Barn. Our store address and map can be found here.

 

What are your store hours?
Our store hours vary depending on the time of the year. Please view our Contact page to view this months hours.
If you're not available during those hours, please call or email to set up a time that is convenient for you. 


Do you Deliver?
Please see refer to our Return and Shipping Policy


What forms of payment do you take?
We accept cash, and all major credit cards 

Do you paint customers own furniture?
As much as we would like to take your tired pieces to reNEW, that is not our true passion. We do periodically take some projects on. Send a few photos and your vision for the piece to contact@kenzielynndesigns.com

What is reNEWed furniture?
It's taking tired, outdated furniture and giving it a fresh, updated look. Taking it from "Ordinary to Extraordinary"

 

Can I custom pick the color from your "Getting ready to be reNEWed?" 

Absolutely! And we look forward to helping you with the process. 20% non-refundable deposit required

 

What is your return policy?

Please see our refer to our Return and Shipping Policy

 

Do you offer classes?

Check back with us as this is something we will be offering in the very near future!

How do I take care of my furniture?

Each piece of wood furniture is unique and there are variations in grain appearance and stain coloration. Random distressing is often applied which adds an aged look on some of the pieces. 

 

Distressing is common and adds character, providing a “one of a kind” piece to each customer. To some distressing may appear as a defect, however, it enhances the piece providing a unique look. 
 

Proper care of your wood furniture will keep it looking great for years to come. 

  • The care of wood furniture varies according to the wood type, finish and function of the piece.

  • Use felt pads on any surface that comes in direct contact with the wood furniture. Table pads, fabric place mats, fabric tablecloths, and trivets are recommended to prevent heat transfer or water damage on tables. Avoid certain materials like rubber or plastic, which might react with your finish. Color from plastic tablecloths, appliance covers, plastic place mats and toys can leach into the wood over time. Plastic may stick to a wood surface, damaging the wood finish when it is pulled up.

  • Never use harsh chemicals or abrasives on any finish. Keep solvents such as nail polish remover and alcohol away from wood furniture.

  • Store table leaves in a horizontal position to avoid warping. Opening and closing of tables to insert or remove leaves requires two people to avoid damage to table legs.

  • Always use coasters under beverages or potted plants.

  • Do not allow spills to dry on the finish.

  • Avoid placement in direct sunlight, in front of radiators, air ducts, or fireplaces.

  • Dust with a dry, soft cloth.

  • Polish regularly with a good quality alcohol and silicone free polish. 

  • Treat drawer glides with candle wax or Vaseline for smooth operation.

 

Don't see the answer you're looking for? You can email us, we'll do our best to respond within a few days

Copyright © 2018 Kenzie Lynn Designs l Return & Shipping Policy

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